Delivery ProcessPut your feet up, relax and make a selection from our range.
In the unlikely event the item you have ordered is temporarily unavailable, we will contact you within 24 hours (Mon - Fri). Should a refund be required, it will be processed for the total amount within 2 working days.
Your purchase will be delivered via Australia registered Post via E-parcel, or Prepaid Post Parcel satchels pending the dispatch location to the shipping address provided by you in the ordering process. We recommend your work or other suitable daytime address to ensure someone is available to accept your parcel. If no-one is home, the driver will ’safe-drop’ the parcel. If considered ’not safe’ then a card will be left for you and the parcel will be taken to your nearest Post Office where you can collect it.
We are happy to deliver to P.O. Boxes. Standard delivery time is between 5 -7 working days for orders within Australia and 7-14 working days for orders within New Zealand.
Sorry we cannot accept C.O.D payments.
Delivery TimesThe location of your delivery determines the estimated delivery timeframe. In Australia, you should receive your delivery in approximately 5-7 working days. New Zealand orders should be received in approximately 7 - 14 working days.
Once your order is dispatched you will be notified by email.
If you are trying to estimate when your package will arrive please consider the following:
- Orders placed after Midday will be downloaded into the system for the following day therefore not processed that day.
- If an item you have ordered is out of stock online, we will attempt to locate your item at another store, and dispatch to you as soon as the item becomes available. No additional postage charges apply. We will notify you if the item has sold out across all stores.
If you have not received your order within the days specified please contact our Online Store - email@example.com
ShippingSole Online delivers to Australia and New Zealand, including PO Boxes. All charges are in $AUD.
Standard deliveries within Australia
You will receive your order in approximately 5-7 working days.
Shipping and handling of orders under $100 within Australia is $9.95. This includes 1 FREE Easy Size Exchange.
Free shipping and handling for all orders over $100 includes 1 FREE Easy Size Exchange.
Standard deliveries within New Zealand
You will receive your order in approximately 7 - 14 working days.
Shipping and handling of all orders to New Zealand is AUD$14.95. This includes 1 FREE Easy Size Exchange.
Items on back order may take longer than 7 - 14 working days. These will be sent separately with no additional postage charges applied. For your protection all parcels will be sent via Australia post registered mail.
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for your purchase to clear customs. Backorder items may take longer than 7-14 days to deliver; these will be sent separately with no additional postage charges applied.